Cozzio, Claudia (2019) Essays on sustainability and routine-redesign in the hospitality industry. [Ph.D. thesis]
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Abstract (italian or english)
This PhD thesis consists of a papers’ collection focused on a comprehensive investigation of the hospitality industry, adopting a double perspective that accounts for a managerial point of view with a paper focused on routine’s dynamics and three papers focused on sustainability, aiming at responding to the latest call for research that the industry is facing.
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