Abstract (italian or english)

This PhD thesis consists of a papers’ collection focused on a comprehensive investigation of the hospitality industry, adopting a double perspective that accounts for a managerial point of view with a paper focused on routine’s dynamics and three papers focused on sustainability, aiming at responding to the latest call for research that the industry is facing.
The management-focused paper addresses the need of furthering the understandings about routine redesign topic, while the three papers related to sustainability aim at providing an all-embracing conceptualization of the notion of sustainability in hospitality.